Chapter 10

Chapter 10| Humanise Work. Social Sustainability

 “I've learned that people will forget what you said, people will forget  what you did, but people will never forget how you made them feel.”

- Maya Angelou

There is a deeply human element to our work. Without people, there  would be no need for organisations. Embedding inclusion, diversity  and equity into teams will increase the personal and relational  dimension of business. It will also bring with it all the complexity of  our humanity.

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Chapter 9

Chapter 9| Positive Policies. Inclusive Foundations

“The loftier the building, the deeper must the foundations be laid.”

- Thomas à Kempis

Positive policies are the firm foundations of an inclusive business.  Policies serve a vital purpose in supporting and protecting an  organisation and its people. They create boundaries for acceptable  behaviour within the workplace, and serve as a guideline for best  practice in particular work situations. 

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Chapter 8

Chapter 8| Reviews, Retention and Promotion. Reach for parity.

“I always say that talent and capability is everywhere, all it needs is  opportunity.” 

- Kathrine Switzer

nce you have built a diverse team, the last thing you want is to lose  them. Unfortunately, this happens at many companies. The “leaky  pipeline” is a challenge across all industries. Multiple research studies  have shown starkly higher attrition rates among underrepresented  groups, especially as you progress up the hierarchy. 

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Chapter 7| Incentives and Accountability. Celebrate Success.

“Track your small wins to motivate big accomplishments.”

- Teresa Amabile

When you want your inclusion and diversity strategy to become a  reality you need the right incentives in place. Focus on the carrots  that will motivate everyone in the organisation to drive inclusive  actions. Reserve the sticks for worst case scenarios. All too often  there is a blaming and shaming culture around inclusion and  diversity, which can hamper progress.  

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Chapter 6| Purposeful Action and Positive Returns
Enhance Business Values

"Diversity is being invited to the party; inclusion is being asked to dance.” 

- Verna Myers

The spirit of inclusion is about action. The welcome words and  the data gathering agenda are essential first steps. The expert  choreography is in the strategy you create, the roadmap you put in  place and the engagement across the whole business. This chapter  will explore the most robust inclusion and diversity initiatives based  on the latest academic research. Successful delivery of an inclusion  and diversity strategy across your whole business will yield positive  returns.

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Chapter 5| Inclusive Hiring: Debiased Systems

"Erasing all the individual “rot” in the world  would not lead to equality until our systems were also debiased.” 

- Dolly Chugh

The traditional recruitment process is riddled with bias. This in  turn minimises effective decision making. To ensure we are hiring  inclusively and smartly, there are several scientifically-grounded  techniques and tools to understand and utilise. Debiasing systems  takes courage and effort. 

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Chapter 4| Data matters; Benefits for compliant companies

“What gets measured, gets managed.” - Peter Drucker 

If words are the welcome, then data sets the agenda. As with any  area of business management, what is measured, is managed. You  never set out to grow a division of your business without sourcing  key business data to inform your planning. The same is true with  inclusion and diversity. If you understand that this is a critical driver  of strategic growth, then you will approach it with the same rigour  and thoughtfulness. 

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Chapter 3

Chapter 3| Communication is key; Welcome words

Our words have the power to transform. They have the power to  heal. They have the power to welcome. Thoughtfully chosen and  carefully communicated, they can signal to every stakeholder  what really matters. An absence of mindful communication is a  dangerous void in organisations. The fear of making a mistake or  of being criticised often prevents leaders from speaking up on the  topic of inclusion and diversity.  

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Chapter 2

Chapter 2| Lead and Learn; Inclusive Leadership

“Reach in for the stars; go within yourself and search for the hidden,  latent, buried and unknown talents that you can bring out and use  to lighten, brighten the darkness or minimise the setbacks of people  around you”  - Dr Christiana Ayoka Mary Thorpe

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Chapter 1| The time has come; Why inclusion matters

The time has arrived for inclusion. The year 2020 has accelerated our collective awareness of what happens when we exclude whole sections of our society. It has been impossible to ignore the cost of exclusion because of several major issues that emerged, including: the death of George Floyd in May; Black Lives Matter; and the deep inequalities highlighted by Covid-19. Nor were these events limited solely to civil society. They immediately impacted the private sector with rapid accountability demanded of corporate institutions and leaders....

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"The Diversity Playbook is written as a structured guide to embedding inclusion, diversity and equity across an entire business. The chapters are ordered in the sequence of recommended application, which has been developed through my own work as a consultant, advisor and entrepreneur in this field."

Hephzi Pemberton, The Diversity Playbook Author and CEO of Equality Group